Security Centre
Last updated February 2024
Everyone in Team Eggy has a family and has worked hard to make Eggy not only a great product but a robust company.
We know that the safety and security of your family and business information is so very important. That's why we've made security and privacy a priority.
Our advisors
We know we can't be experts at everything, so we've worked with some of Australia's brightest minds from the beginning to make sure your information is safe and sound. Daniel Grzelak is Eggy's Security Advisor. As a highly experienced, internationally-recognised information security specialist, Daniel oversees Eggy's security strategy. Daniel's advice to the Eggy Team ensures that Eggy's security is optimised. Daniel has held some distinguished positions in some big tech companies including as the Head of Security at Atlassian – an Australian-based, global software giant.
Eggy has also partnered with Phronesis Security, an Australian cyber security consultancy on a mission to do cyber security for good, to ensure our application and underlying infrastructure is tested and secured against the world's leading cyber threats and vulnerabilities.
Our legal partners, Edwards and Co, are a boutique Australian law firm who have been providing Eggy with expert commercial and regulatory advice since our inception, with a focus on privacy law, data protection and cyber security.
Our team
Every employee at Eggy undergoes a rigorous vetting process. All team members, including our employees, advisors and contractors, are bound by Eggy's Information Security Policy.We're proud Queenslanders too and most of Eggy's team is based in South-East Queensland, Australia specifically on the Gold Coast.
- Eggy Free: This is the base free tier of the Services designed for a single User. It enables the User to receive schedules, create up to five “Life Items” and store up to 100 attachments in the User’s account”. The User is required to sign up to Eggy Free using their email address if they create more than five “Life Items” via the Eggy App. Eggy Free is free to use.
- Eggy Pro: This is a tier of the Services designed for multiple Users with administrative access (Admin Users). It allows Users to share schedules, coordinate plans with other Users and share files and checklists across a group of Users. Eggy Pro enables up to five Admin Users to edit content in unlimited shared spaces that can admit up to 15 Users. For an annual subscription, Eggy Pro costs $3.50 per month at a $42 per year. For a monthly subscription, Eggy Pro costs $5 per month at $60 per year.
Users can subscribe to a Subscription Plan by purchasing a Subscription Plan for a specified subscription period displayed on the relevant platform (for example, the Apple App Store or Google Play) at the time of purchase (Subscription Period).
You must pay the Subscription Fee in advance of each Subscription Period. If you choose to pay via a platform (for example, the Apple App Store or Google Play Store), your Subscription Fee will be charged to your third-party billing account.
Users can choose to be billed monthly or annually when selecting a Subscription Plan. Billing plans will renew automatically on a monthly or annual basis depending on the Subscription Period you have chosen, unless you cancel your Subscription Plan in accordance with clause 5.
If you do not cancel by the relevant time we will automatically renew your Subscription Plan and your nominated account/credit card will be charged for the next Subscription Period.
Unless expressly stated otherwise, all Subscription Fees are GST inclusive.
We may change the Subscription Fee at any time by giving at least 30 days’ notice to you, however this will not affect any current Subscription Period.
Our infrastructure
All of our infrastructure is hosted in
Amazon Web Services (AWS) data centres and all files uploaded by Eggy users' are stored in AWS cloud-based data centres in Australia and the United States of America. Everything is kept under lock and key, including video surveillance, intrusion detection, and access log monitoring systems.
Our technology
All of Eggy's technology is configured according to best practice standards. We also work with our operational security partners at Trend Micro to ensure Eggy's systems are as secure as possible through real-time threat monitoring and compliance audits.
Our identity and access management
It's crucial that we know who in our team has access to what, to be confident that our users' data is safe.For this reason, we've developed identity and access management policies that include a requirement for all Eggy team members (including our employees, advisors, and contractors) to use multi-factor authentication (MFA) via a registered device to access any Eggy systems or data.From their first day on the job to their final farewell drink, we ensure everyone in the Eggy team is given access to only what they need to do their job, as per the principle of least privilege.
Your data at rest
Any file that you upload to your Eggy account is protected at rest using AES-256 - the same encryption algorithm used to protect bank records and Top Secret government data. This means that your files cannot be read or accessed by any unauthorised users, even with physical access to the server.
Your data in transit
All your communications with the Eggy app and website are protected in transit using TLS1.3, the latest and most secure security protocol. This means no-one can snoop on your information as it's on its way to our servers, even if the communications were intercepted.
Your privacy
We know that personal information, like your family and business info, is so important to you. That's why we only collect the information that's necessary to deliver on our intention of making life easier.
We also believe it's important for you to have complete control of your personal information - so you can download or delete your data at any time, and we won't share it with anyone unless you tell us it's okay.
To unscramble the legalese about how we handle your information and comply with our legal obligations, take a look at our
Privacy Policy.
- Is false, inaccurate or misleading or deceptive;
- Is fraudulent or involves the sale of counterfeit or stolen items;
- Infringes any third-party’s intellectual property rights;
- Violates any applicable law, statute, ordinance or regulation;
- Is defamatory, libellous, threatening or harassing;
- Is obscene or contains any material that, in Eggy’s sole and absolute discretion, is in any way inappropriate or unlawful, including, but not limited to obscene, inappropriate or unlawful images;
- intentionally or unintentionally causes harm or subverts the intended function of the Services;
- surreptitiously and/or without authority intercepts, accesses or expropriates any system, data or personal information from the Services.
You may not use the Services, or assist or encourage any other party, to engage in any of the following Prohibited Activities:
- Accessing the Services by any means other than through the interfaces that are provided by Eggy.
- Using, copying, modifying, creating a derivative work of, reverse engineering, decompiling or otherwise attempting to extract the source code of the software underlying the Services or any part thereof, unless expressly permitted or required by law, and in any case, without providing prior written notice to Eggy;
- Attempting to disrupt, degrade, impair or violate the integrity or security of the Services or the computers, services, User Accounts or networks of any other party (including, without limitation, ‘hacking,’ ‘denial of service’ attacks, etc.), including any activity that typically precedes attempts to breach security such as scanning, probing or other testing or vulnerability assessment activity, or engaging in or permitting any network or hosting activity that results in the blacklisting or other blockage of Eggy internet protocol space;
- Avoiding payment of charges or fees payable by you with respect to the Services;
- Distributing, or disclosing any part of the Services in any medium, including without limitation by any automated or non-automated ‘scraping’;
- Using any automated system, including, without limitation, ‘robots,’ ‘spiders,’ ‘offline readers,’ etc., to access the Services;
- Taking any action that imposes, or may impose, at our sole discretion, an unreasonable or disproportionately large load on our infrastructure;
- Collecting or harvesting any information relating to an identified or identifiable individual, including User Account names and information about users of the Services, from the Service;
- Using the Services for any commercial solicitation purposes;
- Submitting to the Services or to Eggy any personally identifiable information, except as necessary for the establishment and operation of your User Account;
- Submitting to the Services or to Eggy any information that may be protected from disclosure by applicable law;
- Bypassing the measures we may use to prevent or restrict access to the Services, including, without limitation, features that prevent or restrict use or copying of any content or enforce limitations on use of the Services or the content therein;
- Violating any applicable law, statute, ordinance or regulation, or encouraging any conduct that could constitute a criminal offense or give rise to civil liability;
- Removing any copyright, trade mark or other proprietary rights notices contained in or on the Services;
- Violating any applicable law, statute, ordinance or regulation, or encouraging any conduct that could constitute a criminal offense or give rise to civil liability;
- Executing any form of network monitoring or running a network analyser or packet sniffer or other technology to intercept, decode, mine or display any packets used to communicate between Eggy’s servers, the Services or any data not intended for you; or
- Using any communication methods available on the Services for improper purpose, including but not limited to sending communications and materials that are related to the subject matter for which Eggy provides the communication method.
You are granted a limited, non-exclusive right to create a text hyperlink to the Services for non- commercial use only, provided such link does not portray Eggy or any of its products or services in a false, misleading, derogatory or otherwise defamatory manner, and provided further that the linking site does not contain any pornographic, illegal, offensive, harassing or otherwise objectionable material. You are further granted a right to implement any RSS feeds located on the Services for your personal, non-commercial use, solely as described on the Services. We reserve the right to revoke these licenses generally, or your right to use specific links or RSS feeds, at any time, with or without cause.
Access to the Services may require the use of your personal computer or mobile device, as well as communications with or use of space on such devices. You understand that you are responsible for any Internet connection or mobile fees and charges including without limitation any charges associated with sending communications via your device that you incur when accessing the Services.
You hereby acknowledge that you have the right to communicate with your contacts via the Services.
Disclosure policy
If you believe you've discovered a potential security vulnerability within our products or services, let us know as quickly as possible by emailing security@eggy.as. We appreciate your help and promise to treat you as a friend and ally as long as you act in good faith.
Contacting us
If you have any questions about Eggy's security or privacy, please contact us by emailing security@eggy.as
11. Our Intellectual Property
The Services are owned and operated by Eggy. Unless otherwise indicated, all content, information, and other materials on the Services (excluding User Content, set out in clause 4), including, without limitation, Eggy’s trade marks (including EGGY and LIFE UNSCRAMBLED) and any other product or service name or other proprietary designation, logo, or slogan used by Eggy), and the look and feel of the Services, including the visual interfaces, page headers, button icons, scripts, graphics, design, compilation, information, software, computer code (including source code or object code), services, text, pictures, information, data, sound files, other files and the selection and arrangement thereof (collectively, the ‘Materials’) are the intellectual property of Eggy and are protected by relevant intellectual property and proprietary rights and laws.
All Materials contained on the Services are the property of Eggy or its subsidiaries or affiliated companies and/or third-party licensors and may not be used in whole or in part in connection with any product or service that is not Eggy’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Eggy, without our prior written permission.
Any use of the Eggy trade marks must be in accordance with any guidelines that Eggy may provide you from time to time.
All other trade marks referenced in the Services are the property of their respective owners and are used for identification purposes only. Reference on the Services to any products, services, processes or other information, by trade name, trade mark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation thereof by us or any other affiliation.
Unless otherwise expressly stated in writing by Eggy, by agreeing to these Terms you are granted a limited, personal, revocable, non-transferable, non-sub-licensable and non-exclusive right and licence to access and use the Services, provided that you do not (and do not allow any third-party to) contravene these Terms, including by copying, modifying, creating a derivative work from, reverse engineering, reverse assembling or otherwise attempting to discover any source code or attempting to sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the Services, except where permitted by law.
You will not remove, alter or obscure any copyright, trade mark, service mark or other proprietary rights notices incorporated in or accompanying the Services.
Except as expressly permitted by applicable law or authorised by Eggy or applicable third-party service providers or advertisers, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Services, the software or content available on the Services (other than User Content that you may submit), in whole or in part.
12. Disclaimer
1. If you choose to use the Services, you do so at your sole risk.
2. Eggy explicitly disclaims any warranties of merchantability, satisfactory quality, fitness for a particular purpose, quiet enjoyment or non-infringement, and any warranties arising out of course of dealing or usage of trade. Eggy makes no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. Eggy makes no warranty regarding the quality of any Users or the Services, or collective content, or the accuracy, timeliness, truthfulness, completeness or reliability of any collective content obtained or generated by Eggy and the Services, or that any particular results will be achieved.
3. Eggy and specifically disclaims any responsibility or liability to any person or entity for any loss, damage (whether actual, consequential, indirect, punitive or otherwise), injury, claim, liability or other cause of any kind or character based upon or resulting from any content on the Services.
4. Eggy does not guarantee that Services will be delivered in a timely fashion or at all.
5. No advice or information, whether oral or written, obtained from Eggy or through the Services or any content therein, will create any warranty not expressly made herein.
13. Liability
1. Nothing in these Terms limits, excludes, modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 Cth or similar consumer protection laws in the State and Territories of Australia (‘Non-Excludable Guarantees’).
2. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, Eggy (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of:
- any technical difficulties or equipment malfunction (whether or not under Eggy’s control);
- any theft, unauthorised access or third-party interference;
- any lost, misdirected or corrupt emails or communications over, to or from Services;
- the Services not being available for use at any time; or
- any loss or damage whatsoever (including but not limited to direct, indirect or consequential loss) or personal injury suffered or sustained in connection with use of the Services, however caused, including failure of the Services or incorrect or corrupt data supplied by Eggy to a User.
14. Indemnity
You agree to indemnify and hold Eggy and its subsidiaries, affiliates, officers, agents, representatives, employees, partners and licensors harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of User Content you submit, upload, transmit or otherwise seek to make available through the Services, your use of the Services, your connection to the Services, your violation of the Terms, your violation of any data protection or privacy laws, or your violation of any rights of another person or entity. Your rights with respect to Eggy are not modified by the foregoing indemnification if the laws of your country of residence, applicable as a result of your use of our Services, do not permit it.
15. Class Action Waiver
The parties further agree that any arbitration shall be conducted in their individual capacities only, and not as a class action or other representative action. If any court or arbitrator determines that the class-action waiver set forth in this clause is void or unenforceable for any reason, or that an arbitration can proceed on a class basis, then the arbitration provision set forth above shall be deemed null and void in its entirety and the parties shall be deemed to have not agreed to arbitrate disputes.
16. Choice of Law and Forum
These Terms are governed by the laws of New South Wales, Australia. You and Eggy submit to the exclusive jurisdiction of the courts of New South Wales, Australia.
17. Termination
You agree that Eggy may, under certain serious circumstances and without prior notice, immediately terminate your User Account and/or access to the Services. Cause for such termination shall include, but not be limited to:
- breaches or violations of the Terms or other incorporated agreements, policies or guidelines;
- requests by law enforcement or other government agencies;
- a request by you (e.g. a request to have your User Account deleted);
- discontinuance or material modification to the Services (or any portion thereof);
- unexpected technical or security issues or problems;
- extended periods of inactivity; and/or
- non-payment of any fees owed by you in connection with the Services.
You agree that all terminations for cause shall be made in Eggy’s sole discretion and that Eggy shall not be liable to you or any third-party for any termination of your User Account or access to the Services.
Termination of your User Account may result in:
- removal of access to all offerings within the Services;
- deletion of personal information, files and Content associated with your User Account; and
- barring of further use of the Services.
Notwithstanding any other provision of these Terms, the parties agree that the following clauses will survive termination of your User Account and/or the Terms as will any other provision that expressly claims such survival:
- Clause 4 – User Content;
- Clause 7 – Your Feedback;
- Clause 8 – Intellectual Property;
- Clause 9 – Disclaimer;
- Clause 10 – Liability;
- Clause 11 – Indemnity;
- Clause 12 – Class Action Waiver;
- Clause 13 – Choice of law and Forum; and
- Clause 15 – General.
18. General
These Terms constitute the entire agreement between you and Eggy with respect to your use of the Services.
You agree that no joint venture, partnership, joint controllership, employment or agency relationship exists between you or your organisation and Eggy as a result of the Terms or your use of the Services.
A failure by Eggy to enforce any one of these terms and conditions in any instance(s) will not give rise to any claim or right of action by any other person or you.
If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect.
You may not assign, delegate or otherwise transfer your User Account or your obligations under these Terms without the prior written consent of Eggy. Eggy has the right, in its sole discretion, to transfer or assign all or any part of its rights under these Terms and will have the right to delegate or use third-party contractors to fulfil its duties and obligations under these Terms and in connection with the Services.
Sections, titles and headings in the Terms are for convenience only and have no legal or contractual effect.
Any rights not expressly granted herein are reserved.
19. Modification of the Terms and Services
Certain provisions of the Terms may be supplemented or superseded by expressly designated legal notices or terms made available the Services. Eggy reserves the right to update the Terms at any time and for any reason in its sole discretion.
Eggy will notify you of any material changes to the Terms or to any service or other features of the Services. By continuing to access or use the Services, you are agreeing to be bound by the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Services.
20. Support and Questions
We will respond to any questions regarding the Services and these Terms via info@eggy.as.
We generally respond support requests within 2 days after the request is placed.
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